Cancellations & Refunds

Overall has not launched. No order can be placed on this site and no payment can be taken, so there is nothing to cancel or refund today. This policy is published in advance so that it is there to be read before the first order, and it takes effect the day the marketplace opens.

• Before the shop accepts it — cancel from the order screen. It costs nothing and any amount paid comes back in full.
• After the shop accepts it, before it is packed — cancel from the order screen. Full refund, unless the shop has already started preparing something made to order, such as cooked food.
• Once it is out for delivery or ready for pickup — call the shop through the app. Whether it can still be cancelled is the shop’s decision, and food that has been cooked usually cannot be.
• If the shop cancels — because something is out of stock, or it cannot deliver — you get every rupee back, and you are never charged a cancellation fee for a cancellation that was not yours.

What can go back depends on what it is, and the shop’s own return window is shown on the product before you buy:

• Always returnable, whatever the shop says: anything that arrives damaged, spoilt, expired, wrong, incomplete or not as described. Tell us within 48 hours of delivery, with a photograph if you can.
• Usually not returnable: fresh fruit and vegetables, dairy, cooked food, bakery items, and anything made or altered to your order — unless the case above applies.
• Clothing, footwear, electronics and household goods: returnable within the window the shop states on the listing, unused, with tags and packaging intact.

You can ask for a replacement instead of a refund where the shop has the item; if it does not, you get the money back.

• Online payments go back to the account you paid from. We start the refund within 2 working days of approving it, and banks usually take a further 3 to 7 working days to show it.
• Cash on delivery is refunded to a UPI ID or bank account you give us, on the same timeline.
• If money left your account but the order never appeared, the payment failed rather than completed. The gateway reverses it automatically, normally within 5 working days. Reserve Bank of India rules set the outer limits for such reversals and entitle you to compensation if a bank goes beyond them — tell us and we will chase it with you.

Delivery charges are refunded whenever the fault was not yours. We do not deduct a “restocking fee”, and we will not offer store credit in place of money unless you ask for it.

Use the order screen in the app, or write to contact@overall.co.in with your order number.

We acknowledge within 24 hours and settle it within 15 days. If you are not satisfied, the National Consumer Helpline (1915) and the consumer commission with jurisdiction over you are open to you — nothing in this policy takes away a right you have under the Consumer Protection Act, 2019.